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Personal Group Shortlisted for Best Customer Experience Award at UK Customer Satisfaction Awards

Posted on: Monday November 18, 2024 by Joe Brown, Head of Customer Operations

We are thrilled to announce that Personal Group has been shortlisted for the Best Customer Experience Award at the UK Customer Satisfaction Awards. This prestigious event, celebrating excellence in customer service across the UK, will take place on 4 March 2025 at Hilton Park Lane, London, hosted by The Institute of Customer Service.

Personal Group, a leader in employee engagement and wellbeing, partners with UK businesses to improve workforce satisfaction, retention, and productivity. Our solutions, including employee benefits platform, Hapi,  wellbeing programmes and insurance, empowers companies to support their employees with tailored health plans, discounts, and wellness tools. Our customer-centric approach has been refined over 40 years, helping diverse sectors from healthcare to public services to further strengthen positive workplace environments.

In recent years, our commitment to customer experience (CX) has seen transformative impacts. Customer satisfaction metrics such as Trustpilot ratings have significantly improved to 4.8/5 , indicating a major shift in customer perception and trust in the company. While our Net Promoter Score has risen and seen similar improvements, highlighting growing customer loyalty. 

Additionally, Personal Group has been recognised at the Consumer Duty Leadership Awards for our work supporting vulnerable customers. This honour underscores our dedication to inclusivity and empathetic service, ensuring we meet the unique needs of every client.

Joe Brown, Head of Customer Operations says: “Our CX strategy’s success is a testament to our dedicated teams and the invaluable feedback from our clients. We look forward to going even further to improve our customer experience in 2025, to improve service standards and make significant contributions to employee wellbeing across the UK.”

Thank you to all our customers and our team for their trust and hard work. We look forward to celebrating this achievement together in March!

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Personal Group Makes the Cut as Finalists for Best Technology in Employee Engagement at Engage Awards 2024!

We are delighted that Personal Group has been recognised as a finalist in the Engage Awards 2024, under the category of Best Technology for Employee Engagement. This nomination highlights our dedication to transforming employee engagement through our innovative platform, Hapi.

Posted on: 27 September 2024 by Sarah Wootton, Inbound Marketing Manager B2B

Personal Group Hosts Inaugural Vulnerable Customer Forum 

We are proud to have hosted our first Vulnerable Customer Forum at our headquarters in Central Milton Keynes, which took place on 19th September.

Posted on: 26 September 2024

Personal Group Triumphs at the 2024 Work Savings and Benefits Awards with Bath Spa University 

We are thrilled to announce that Personal Group, in collaboration with Bath Spa University, has won the prestigious "Best Use of Technology" award at the 2024 Work Savings and Benefits Awards. This recognition is a testament to our commitment to innovative solutions that positively impact employee engagement across the UK.  We are thrilled to announce that Personal Group, in collaboration with Bath Spa University, has won the prestigious "Best Use of Technology" award at the 2024 Work Savings and Benefits Awards. This recognition is a testament to our commitment to innovative solutions that positively impact employee engagement across the UK. 

Posted on: 6 September 2024 by Sarah Wootton, Inbound Marketing Manager B2B

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