We are thrilled to announce that Personal Group has been shortlisted for the Best Customer Experience Award at the UK Customer Satisfaction Awards. This prestigious event, celebrating excellence in customer service across the UK, will take place on 4 March 2025 at Hilton Park Lane, London, hosted by The Institute of Customer Service.

Personal Group, a leader in employee engagement and wellbeing, partners with UK businesses to improve workforce satisfaction, retention, and productivity. Our solutions, including employee benefits platform, Hapi,  wellbeing programmes and insurance, empowers companies to support their employees with tailored health plans, discounts, and wellness tools. Our customer-centric approach has been refined over 40 years, helping diverse sectors from healthcare to public services to further strengthen positive workplace environments.

In recent years, our commitment to customer experience (CX) has seen transformative impacts. Customer satisfaction metrics such as Trustpilot ratings have significantly improved to 4.8/5 , indicating a major shift in customer perception and trust in the company. While our Net Promoter Score has risen and seen similar improvements, highlighting growing customer loyalty. 

Additionally, Personal Group has been recognised at the Consumer Duty Leadership Awards for our work supporting vulnerable customers. This honour underscores our dedication to inclusivity and empathetic service, ensuring we meet the unique needs of every client.

Joe Brown, Head of Customer Operations says: “Our CX strategy’s success is a testament to our dedicated teams and the invaluable feedback from our clients. We look forward to going even further to improve our customer experience in 2025, to improve service standards and make significant contributions to employee wellbeing across the UK.”

Thank you to all our customers and our team for their trust and hard work. We look forward to celebrating this achievement together in March!